> EXILE303_
CONTACT_
SYSTEM_SPECIFICATION // SUBROUTINE_04

MAINTENANCE &
HOSTING SUPPORT.

Continuous security, managed serverless hosting, and dedicated developer time to keep your digital platform operating at peak performance. Contractually established to protect both parties: your web assets remain secure, and our support channels stay operational.

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99.99% UPTIME SLA Global edge network deployment with zero server maintenance.
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CONTRACTUAL PROTECTION Clear terms preventing site loss while ensuring transparent billing.
MANAGED HOSTING FROM $10 / MONTH
ONE-PAGE RETAINER $20 / MONTH
MULTI-PAGE / CUSTOM RETAINER $50 - $125 / MONTH
OUT OF SCOPE RATE $45 - $75 / HOUR
INCLUDED TIME 1 HOUR / MONTH
// SLA_TIERS

MANAGED HOSTING & RETAINER TIERS

Select the maintenance structure that aligns with your site size and content release frequency.

// BASE_INFRASTRUCTURE

Managed Hosting

Pure infrastructure coverage. Includes SSL certificates, DNS routing, DDOS protection, and high-speed global edge distribution.

Subscription Rate $20 / month
// ONE-PAGE_SLA

Standard Retainer

Designed for single-page platforms. Includes 1 hour of consolidated content updates, text tweaks, link swaps, or asset updates per month.

Retainer Rate $50 / month
// COMPLEX_SYSTEM_SLA

Custom Platform SLA

Tailored for multi-page studio sites and database applications. Includes 1 hour of monthly consolidated system maintenance and priority response.

Retainer Rate $125 / month
// OPERATIONAL_PROTOCOLS

LATE PAYMENT & OVERAGE POLICY

Clear guidelines on how maintenance requests are logged, executed, and billed.

01

Consolidated Batching

To maximize your included time, all requested updates (text, images, links) must be compiled and sent in a single transmission.

02

Clock Initiation

The maintenance clock officially begins once our team verifies asset completeness and transmits a confirmation message/email that work has commenced.

03

Clear Specifications Required

Requests requiring clarification, revisions, or extended back-and-forth consultation count directly toward your hourly retainer block. Clear specifications protect your allotted time.

04

Overage Billing Rate

Work extending beyond the first included hour is billed at $75/hour in 1-hour increments. Out-of-scope overage is invoiced immediately following deployment.

// ACCOUNT_SCHEDULE

ACCOUNT STANDING & PAYMENT TIMELINE

DAY 0 - 7 Standard Payment Window Upon invoice dispatch, payment is expected within 7 days.
DAY 8 Late Fee Assessed +$10 (Web Hosted) +$15 ($50 plan) +$25 ($125 plan)
DAY 14 Secondary Notice Final account warning issued.
DAY 30+ System Suspension Site downed. Recurrent fees on Day 38+.

Contractual Commitment: These terms safeguard service continuity for active clients while ensuring infrastructure costs remain sustainable. Suspended platforms are restored immediately upon account settlement.

SECURE YOUR INFRASTRUCTURE

Need managed hosting or regular maintenance for an existing platform? Let’s establish your Service Level Agreement.

INITIATE TALKS FOR SLA >